Frequently Asked Questions

Everything you need to know about shopping with POSSE.

How long will it take for my order to arrive?

Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.

What is your return policy?

We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please note that sale items are final sale.

How do I determine my correct size?

Each product page features a detailed size guide and fit notes. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Do you offer international shipping?

Yes, POSSE ships worldwide. Shipping costs and delivery timeframes are calculated at checkout based on your specific destination.

How should I care for my POSSE garments?

To ensure longevity, we recommend following the care label instructions on each piece, which usually involves cold hand washing or eco-friendly dry cleaning.

Can I modify or cancel my order after it has been placed?

Once an order is placed, it is processed immediately for dispatch. Please contact our support team within 30 minutes if you need to make urgent changes.